YOU HAVE THE RIGHT TO THE FOLLOWING:
The right to voice grievances and complaints related to services provided by Home Nursing Company, Inc. If you have a complaint, please contact the Supervisor at the office providing services to you. You may also contact the Director of Clinical Services, Carole Fields, RN or the Administrator, Bobbi Neal, RN at 276-889-4318.
If your complaint is not resolved to your satisfaction, you may also file a complaint with the State Hotline which receives complaints or questions about local home care agencies. The hotline also receives complaints concerning the implementation of advance directive requirements. Hotline hours are 8:00 AM to 4:30 PM Eastern time, Monday through Friday; (There is a 24-hour answering service available after hours). Phone: 1-800-955-1819. You may also contact the Virginia Department of Health at:
Office of Licensure and Certification
Virginia Department of Health
9960 Mayland Drive, Suite 401
Richmond, Va. 23233
(1-800-955-1915)
Your State Ombudsman can be reached at:
24 East Cary Street, Suite 100
Richmond, Va. 23219
(1-804-367-2106 or 1-800-955-1819)
You may also contact the Joint Commission's Office of Quality Monitoring by either calling 1-800-994-6610 or by emailing at: complaint@jointcommission.org
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